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FAQ & Help

Frequently Asked Questions


1. I've never ordered challenge coins before. How do I start?

1) We have an excellent automated custom system for challenge coins. Please click the "Get Quote/Ordering" button in the top right corner of our web page, you just need to follow each step and select your favor choice.

2) Using our new custom challenge coins online designer system, 100% original artwork for your challenge coins.

2. What is your order quantity requirement?

We don't have any requirements for your order quantities. Custom challenge coins no minimum! But there is a below-minimum fee.

3. I have no artwork, can you help?

Sure, of course! Our talented designers are happy to provide FREE artwork for you.

4. How many colors can I use in my custom coins?

You won't be limited in the color. If you add one color, the price is $0.1 per color.

5. What is your material about your challenge coins?

Our all custom coins are made by metal like iron, brass and zinc. Different crafts use different metals to get a perfect challenge coin.

6. Could you suggest some crafts about my custom challenge coins?

Yes, we will provide some crafts for you. Custom antique coins have a vintage style. Custom Shiny and sandblast coins are very attractive due to their shiny surface. Soft enamel custom coins are lumpy while hard enamel coin is smooth. Cut out custom coins are personalized like bottle opener coins.

7. Must challenge coins to have regular shapes, general thickness and standard size?

Not always. It depends on your needs. We can create odd shapes. Meanwhile, different sizes can be welcomed.

8. Can you create different edges for my custom challenge coins?

Sure, we provide six edges for you like Standard edge, Rope edge, Crosscut edge, Spur edge, Oblique line edge, Bezel edge and so on.

9. Do I have to pay a mold fee when I customize my coins?

When you customize your coins for the first time, there is a mold fee needs to pay. But our mold fee is free in the next two years and we will keep it for you in our mold room.

10. After I place my order, when will I receive my challenge coins?

After we received the bulk order and the approved artwork, the lead time will be 10 to 20 days. If you need the bulk urgently, we will also try our best to meet the lead-time you desired. Besides, the delivery time of some orders may vary based on the order quantity, special design or produce process.

11. What if I need to make changes or cancel my order after it's in production?

The order can’t be changed once it is in bulk production. Any changes or cancellations will be charged at your request. If you still want to change the order during bulk production, it will be treated as a new order.

12. How should I supply my artwork to you?

We recommend you to provide the Illustrator or .eps vector artwork. And it’d appreciated if the words were transferred to curves/outlines. The files in .jpg, .pdf, .tiff, .png, .psd or .bmp formats are also accepted. We strongly suggest you use the PMS Matching System colors in your artwork to show the color you need exactly.

13. Will I receive an artwork proof before you produce my challenge coins?

Certainly, before bulk production, we will send you the artwork for approval. We will not produce any bulk until we receive your final approved artwork.

14. Do you offer a guarantee?

Before bulk production, you can cancel the order anytime and are entitled to our money back* guarantee! But once your order is in bulk production, has shipped and /or been delivered, we will not be able to cancel it and no refund will be given simply because the customer changed his/her mind. However, if the product has a defect when you receive it, we will either re-make your order FREE OF CHARGE or offer you a discount as per a case-by-case basis (depending on the severity of the product defect and the number of defective products involved). Please be advised that the defective product is extremely rare, but we insist on our products and guarantee them to be the best quality and excellent craftsmanship!

*Money back guarantee: If you pay by check or money order, there is no cancellation fee. As for CREDIT CARD USERS, when canceling your order there is a 5% cancellation fee if we have already charged your card.

15. What are your payment terms?

We accept Visa, MasterCard, American Express, Discover, check or money order.

16. How will you ship my order?

All of the challenge coins for sale will be sent to the United States or Canada via FedEx free of charge. But as for shipment except for the USA or Canada, please kindly contact us for shipping charges.

17. How will my challenge coins be packaged?

There are four kinds of packing methods for challenge coins. You can select PVC pouch, coin capsule, velour pouch, velour box. And you need the other packing way, please inform us and we will purchase it for you.

18. Can I place an order online?

Yes, of course. You can place an order in the following ways.

1) Online

2) On the phone: 18888644755

3) On live chat

4) Via E-mail: info@gs-jj.com

19. Other Questions

If you have further questions, please feel free to call us at 18888644755 or email us at info@gs-jj.com and we will contact you within 24 hours.